Frequently Asked Questions

Feel free to call/text to book an appointment, or use my online scheduler to select your day and time.

If you call and my phone goes straight to voicemail, you likely caught me while I was with another client, or it is outside my business hours. To receive a call back, please leave a message and I’ll return your call as soon as possible.

** Please note that a credit card is required to in order to reserve your appointment time.

I am by appointment only, meaning I am not at my office unless I have a client scheduled. My hours of availability are as follows:

Monday-Friday: 10AM - 7PM

Saturday: 10AM - 2PM

Closed Sundays

I am by appointment only.

Walk-ins are not available. Same day appointments are possible but I can’t guarantee availability if I am already booked.

Please note that my building is locked and a security code is required to enter the building, which you will receive in your email after you book.

Without a card on file, missed or forgotten appointments are more likely. When someone doesn't show up, I lose both the income for that time and the chance to offer it to someone else. If it's less than 24 hours' notice, I also pay a booking fee for my shared office space, whether the client shows up or not.

Ideally, I wouldn’t need to ask for a card, but rest assured your information is encrypted and not visible to anyone, including me.

Nope! It’s just to reserve the appointment, however you are welcome to pay in cash or Zelle if you prefer.

I would be happy to accept a Zelle transfer instead, which is due at the time of booking your appointment.

I use Square for payment processing. Square is the most widely used PCI compliant Point of Sale systems for small businesses. When you enter your credit card information, is it automatically encrypted and can’t be viewed by anyone, including me.

You can read more about Square’s PCI compliance by clicking here.

A 24 hour notice is required in order to avoid a cancellation fee (equal to 50% of the total cost of your appointment). If possible, you are welcome to send a friend in your place if you can’t make it to your appointment.

New clients: If you need to cancel or reschedule your appointment, you may do so by clicking a link in your confirmation email. You will also find my phone number in that same email if you would prefer to call/text.

All sales are final. You are welcome to transfer any prepurchased massages to a friend for no additional cost.

Yes! I offer prenatal massage even during the first trimester. I have a prenatal pillow system specifically designed for prenatal massage that allows women to comfortably and safely lay on their stomach. My pregnant clients rave about it!

Please arrive on time to your appointment. When you book an appointment, that time is specifically set aside for you — and the same can be said for clients whose appointments follow yours (who expect to be seen on time, especially when they arrive on time!). Your appointment will still end on time, and full payment will still be collected.

I’d rather you receive your full time, so please arrive on time.

Tips are never expected. Keep it and put it towards another massage!

You may park in any of the covered parking spaces labeled “Khospace”. We have two additional spots on the west side of the building, labeled “guest” and “visitor” — those are also safe to park in.

If any of those spots are unavailable, we always have ample parking behind the building. It’s accessible from NE 1st St. The parking spots are labeled “Reserved” but because that parking lot belongs to the building, you are welcome to park in any of those spaces without fear of getting towed.

For a detailed video on where to park, please click here.

You will receive a code in your email to enter the building, which will automatically unlock the front door. I share an office with a team of chiropractors, mental health practitioners, and other wellness providers. Because there is no receptionist, this is how we keep our office safe while we are in session. Take the elevator up to the third floor and my office will be the first suite that you see (301).

Please let me know! You will never hurt my feelings if you need me to adjust the pressure. This is YOUR massage and you deserve pressure that is right for you. Keep in mind that I am here to help you, and I would be happy to make any adjustments to pressure so that you have a better experience.

Not rude at all! I get it — you want to turn your brain off for an hour. I’ll ask how the pressure is a few minutes into the session, and I’ll ask you how you’re feeling halfway through the session, but otherwise I’m totally cool with working in silence. It also helps me focus more on your session.

For anyone reading this who likes to chat during their session, fear not! I also love a good conversation. I won’t initiate conversation, but if you like to chat then it’s all good.

Regardless of your talking/no talking preference, I’m happy to respect it.

That’s a phrase that is often used in the massage industry that can sometimes seem confusing.

It simply means taking off however much clothing you are comfortable removing prior to getting onto the massage table.

For a Swedish/relaxation massage, most of my clients usually keep their undergarments on. Women typically remove their bra, however not all do.

Some people remove all clothing. This is advised if you have lower back pain that you want addressed, because waistbands often prevent access to lower back and hip muscles. I will never attempt to access any area that is covered by clothing — I consider this a boundary. If you are not comfortable removing your undergarments but still want glute and hip work, rest assured that I am very proficient in working over the sheets.

If you’re seeking a sports massage, it’s common for it to be done in activewear. This type of massage includes stretching, and is often performed without a sheet covering you.

I’ll review your intake form and we’ll have a brief consultation to discuss your goals for the session. Common goals include addressing back pain, headaches, and jaw clenching.

After discussing goals, limitations, and preferences, I’ll leave the room to give you privacy to disrobe. I’ll knock before coming back into the treatment room before beginning the session. You are encouraged to let me know of any discomfort, or if anything else (lighting, pressure, etc) needs to be changed.

After the session is complete, I’ll leave the room for you to get changed, and we’ll discuss any post-treatment care.

I’ve worked with just about every body type that you can imagine. Every body deserves a massage.

That’s the best compliment you could give me! Snore away.

It happens to the best of us! It just means you’re relaxed. No judgment here.

That’s a personal choice and it’s entirely up to you. I work with clients who have past trauma, and they feel that it helps if I’m aware of it. The details aren’t necessary, and will never be questioned.

My clinic is a safe space for all bodies, and is a judgment-free zone. You will always be addressed by your preferred pronouns.

“Can you work on my glutes?” is a non-weird way.

Trying to expose your glutes by pulling the sheets down is a weird way. Don’t make it weird.

Genitals and women’s breasts will never be touched. Localized acute injuries/skin conditions/surgical incisions will never be touched. All other areas that you don’t want to be touched, will never be touched.

I do not offer any services outside the scope of professional, licensed therapeutic massage. Requests or suggestions for anything inappropriate will not be tolerated.